support

Get Help from Qymno

We are here to help! Whether you have a question about your order, our policies, or need product information, you can reach the Qymno support team through the following channels.

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1. Quick Answers (FAQs)

Before contacting us, please check our Frequently Asked Questions (FAQs) page. You might find instant answers regarding delivery time, payment methods, and exchange policy there!

2. Contact Us Directly

For specific queries related to an existing order, product issues, or general inquiries, please use one of the contact methods below. Our team aims to respond promptly during business hours.

Contact Method Purpose Required Information WhatsApp Order Tracking, Urgent Issues, General Queries Your Order ID and Full Name Email Cancellations, Detailed Policy Questions, Formal Complaints Your Order ID and Detailed description of the issue

Note: For order cancellations, please contact us via Email or WhatsApp and provide your complete order details.

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3. Order Tracking (Quick Guide)

Need to know where your package is?

• Simply send us a message on WhatsApp.
• Please include your Order ID and the details of your order in your message.
• Our team will provide you with the latest status update.

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4. Our Policies

For complete details on shopping rules, please visit our policy pages:

• Terms of Use: General rules for using the Qymno website.
• Privacy Policy: How we collect, use, and protect your personal data.
• Exchange Policy: Remember, we only offer Product Exchange and do not process cash refunds.